MUMBAI: On Thursday, ICICI bank said that, it had started an automation drive to use machines and codes in many operations and was targeting to increase the shares of automated transactions by the end of the current fiscal year to 20% of the overall non- digital transactions.Chanda Kochhar, the chief executive and the managing director said to the reporters that, they were the first domestic and one of the few global banks to adopt ‘Software Robotics’ in their operations. They were already using that in 200 processes which represent 10% of their overall transactions. She added that, till then, the bank had been able to save nearly 60% in response time for customers using the mechanical interventions and would also be saving on costs through better utilization of human resources.