The Directorate General of Civil Aviation (DGCA) has revised norms that caps ticket cancellation charges. From August 1, the new norms that caps ticket cancellation charges and bars airlines from levying additional amount for refund process are coming into force. And also the carriers would have to indicate in an unambiguous manner the amount of refund admissible on cancellation of a ticket. Aviation regulator DGCA said, "Under no circumstances, the airline shall levy cancellation charge more than the basic fare plus fuel surcharge".It also added that, "This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is non-refundable".
This means that airlines and carriers will not be able to charge additional for cancellation of tickets more than the basic fare plus fuel surcharge. The amount and its break-up may be indicated on the ticket itself or through separate form used for the purpose. Also, the policy and amount of refund shall be displayed by the airlines on their respective websites.
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