 |
|
||
|
FAQ's |
|||
| What are the requirements for Internet Digital Calling(IDC)? | |||
| 1. A broadband connection (ISDN, DSL, CABLE MODEM, T-1, etc). | |||
| Do I need a new phone? | |||
| You may also use a regular house phone. | |||
| How many numbers can I have? | |||
| IDC service is provided with one phone number. | |||
| What sort of connection do I need to the Internet? | |||
| We require that you have broadband connection (Cable modem or DSL works great). | |||
| Can I use my computer and the phone at the same time? | |||
| Of course! If your Internet connection is connected to the Broad Band Router you can use phone and the Internet connection on PC simultaneously. | |||
| Does my computer have to be on to use my IDC phone? | |||
| No. | |||
| Can I still surf the Internet while I’m talking on the phone? | |||
| Yes, you can surf. | |||
| Will my IDC telephone number be listed in the phone book? | |||
| No. | |||
| Are Alaska and Hawaii included in my calling plan? | |||
| Yes, it is available with US calling plan. | |||
| How do I change my billing address? | |||
| You can change your billing address by sending a mail to billing@vantel.net or you can call our customer support (1-888-395-1974). | |||
| Why IDC is different from other voice-over-the-Internet offerings? | |||
| With the IDC service, you receive a complete phone line with a dedicated phone number that anyone in the world can call. There are no calling card numbers to remember or use, and your new phone service works the same way that analog phone lines work. IDC’s unique communications technologies ensure quality audio over broadband Internet connections. | |||
| Is there a difference between using DSL or Cable modem when using IDC? Which do you recommend to use? | |||
| Both DSL and cable modem services provide sufficient broadband Internet access bandwidth to support the IDC service. | |||
| Do I need fixed/ static IP to use the IDC service? | |||
| You do not need static IP address to enjoy the advantages of IDC telephone service. The adapter we provide works in a dynamic address (DHCP) environment, such as that available with most home gateway routers. | |||
| What are the bandwidth requirements for the IDC phone service? | |||
| The IDC phone service uses advanced compression technology based on G.723.1/ international voice compression standard. Many factors associated with your broadband connection including delay, packet loss and bandwidth can effect audio quality. Generally, the best results are obtained with upstream and downstream bandwidths of greater than 30kbps in both directions. Each active voice line uses approximately 17kbps of total data throughput, upstream and downstream. | |||
| How do I make local, long distance or international calls? | |||
| Simply pick up the telephone connected to the IDC service and call any number in the world by dialing Country Code + Area Code + Phone Number (Ex. to call Austrilia dial 613+xxx-xxxx). Local calls still need 1+area_code before the number. | |||
| Can I call other numbers in the USA that do not subscribe to IDC? | |||
| You can call anyone in the US or Canada. The other person does not have to have our service, though we hope that you will recommend them to use our services. | |||
| Will the IDC phone service interfere with my DSL or cable modem data/computer connections? | |||
| The IDC service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can use your high-speed Internet connection for more than just web surfing. You can make and receive calls while you use your computer to access the Internet, as well as when your computer is off or not connected to the Internet. IDC uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic. | |||
| Does your service include call waiting? | |||
| Yes. | |||
| When I first power up my IDC Adapter, how long should I wait before picking up the handset to get dial tone? | |||
| Your IDC Adapter should be operational with dial tone in less than 8 seconds. | |||
| What happens when I change service providers of my broadband? | |||
| IDC broadband telephone service is not associated with your broadband Internet service provider. There should be no change to your IDC service if you change your broadband provider. | |||
| What type of telephone devices can be used with IDC services? | |||
| All kinds of analog and digital telephone devices can be used with IDC services. | |||
| Should we need a DHCP server installed at our end? | |||
| No. | |||
| What are all the equipments we require to use IDC services? | |||
| We provide all the necessary equipment. What all you need to have is the Internet connection and an analog telephone. | |||
| Should we need a computer to use the IDC services? | |||
No, if you are making calls with IDC equipment, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone. |
|||
| How Do I know if I have an IDC phone call? | |||
| It will ring like any other call. | |||
| Will the IDC interfere with network traffic to and from my computer? | |||
| No, It will not interfere, if there is an adequate bandwidth to support both. | |||
| Is my telephone service interrupted when the network is down? | |||
| If the network is down, telephone service will be interrupted because the phones will be using the same Internet connection. Additionally, interruptions of electrical power will also cause the phones not to function. | |||
| Does IDC can be used with the speakerphone? | |||
| Yes, the IDC device can be used with speakerphone. | |||