If you are experiencing problems with the quality of viewing or listening to our services, two possible causes are high Internet traffic and incorrect RealOne player connection settings. The latter cause can be corrected by optimizing your settings. To begin, follow the steps below.
1.
From the Tools menu, click Preferences. The Preferences window opens.
2.
In the Category pane, click Connection.
3.
Under the Bandwidth section, click the Test Connection button. A small window opens.
4.
Click the Perform Test button. (This may be slow to respond.)
5.
If RealOne Player has detected any settings that are incorrect, it now shows you those settings. Click the Update button to set your RealOne Player connection speeds automatically.
6.
When the test finishes, click OK to close the Preferences window.
7.
If you were streaming while performing the test, you must stop and restart playing before any changes to the connection settings will take effect.
Connection settings produced by using the
Test Connection feature of the RealOne player.
Network time-out
Connection (Default is 20 sec.) Server (Default is 90 sec.) These settings determine how long RealOne Player will either attempt a particular transport How data is broken up and sent to your computer over the Internet or your company Internet or network. Each type of transport is handled differently. Most machines will only recognize a single type of transport, though this is not always the case. Synonymous with protocol.
protocol Language used by a computer to communicate with other computers or to its own hardware. In the case of two computers, they must use the same language to understand each other. The standard Internet protocol is TCP/IP.
(Connection), or how long it will try to connect to a server. If either time is exceeded, your Player will tell you it cannot connect or that it has lost its connection (to the ISP Internet Service Provider. Company that provides access to the Internet via dial-up modem, DSL, LAN, or other network connection. Usually includes an e-mail account and server.
). If you frequently receive time-out warnings, you may try increasing these times.
