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| 1. General Section |
1.1 |
If I have some problem in teluguone.com, Whom should
I contact? |
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Answer : You can contact our
customer care Representative at support@teluguone.com |
1.2 |
What are the different gateways through which I
can pay to teluguone? |
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Answer :
You can pay online to teluguone either by using “paypal”
or “ccavenue” who are our merchant accounts. In
case you face any difficulty paying online, you may pay us
through cheque/DD. Please click on the following link to view
more information on payments through cheques : http://www.teluguone.com/userreg/cheque.htm
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1.3 |
I am a registered user but I am not able to access
some features? |
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Answer : You need to be a paid
member in order to access the features like movies, video songs
etc. You are only a registered user, please click on the following
link to become a paid user : http://www.teluguone.com/userreg/not_paid.jsp
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1.4 |
I am interested to contribute my literary work
to teluguone, how can I do that? |
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Answer :
Teluguone appreciates your talent and welcomes your "articles/poetry/stories"
etc , to host them in the "user contribution" section
of the site. You may send your work either by a mail or by
post. Please click on the following link to view the feature
and more information on how to send your work : http://www.teluguone.com/yourpage/index.jsp |
1.5 |
I have sent query on astrology/samaram/caricature.
When will I get them? |
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Answer : Generally the volume
of queries on these sections are on the higher side. It approximately
takes one month to post your answers back. In the case of further
delay you may please contact us at support@teluguone.com
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| 2. Subscription
Section |
2.1 |
I would like to know the subscription details for
teluguone site? |
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Answer : Please click on the
following link to know the subscription details :
http://www.teluguone.com/policy/subscribe.htm |
2.2 |
Why am I being charged automatically every month? |
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Answer : Paypal follows auto
renewal system for the subscriptions. Therefore your subscription
gets renewed automatically on the expiry date of the current
subscription term. |
2.3 |
I would like to extend my subscription? |
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Answer : You can extend your
subscription term to 3,6,12 months by using the "Subscription
Extension" feature which enables the users to extend their
current subscriptions to the longer terms. Please click on the
following link to extend your subscription.
http://www.teluguone.com/userreg/extendsubscr.jsp
Note: 1)
That your subscription extended term includes
the current months subscription also.
2)
Subscription extend can be done through ccavenue
only. |
2.4 |
I would like to cancel my subscription? |
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Answer :
You can cancel your teluguone subscription directly by entering
into your paypal account and clicking on “Active”
link which in turn will take you to “Cancel Subscription”
page. If you had paid through “ccavenue” then there
is no need for you to explicitely cancel your subscription
as it gets cancelled automatically on the expiry date of your
subscription term. If you still fail to cancel your subscription,
please contact us. |
2.5 |
How do I get my refund? |
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Answer : Some times, by mistake
the customers happen to pay twice. In such cases the customers
are requested to immediately inform us by mail, so that we can
refund the amount back to them. |
2.6 |
What is the difference between the normal users
and the paid users? |
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The normal users are only the registered users
of the site who are entitled to access all the features of the
site except for few like : movies, video songs etc., due to
some technical constraints. Where as the paid users are
entitled to access the whole site. |
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| 3.
Movies |
3.1 |
How do I download the movies? |
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Answer : The downloads section
for the movies is a separate page from view section. You need
to go to the download page of the movies section and right click
on the required link, select the 'save target as' option to
save the movie files on to your machine. We suggest you to use
'download accelerator' for fast downloading. |
3.2 |
What is the file format of the movies you host? |
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Answer : All the movies/video
related contents are encoded in “Real Media Format”.
Therefore the files exist in .rm format which can be viewed
only through “Real Player” or “Real One Player”. |
3.3 |
What is the minimum requirement to watch the movies
on teluguone? |
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Answer : You should have a minimum
internet speed of 356kbps to view or download the movies perfectly.
You need to have the real player or real one player software
to view the movies. |
3.4 |
What do you mean my archive movies? |
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Answer : All the movies except
for the latest released come under archive movies. |
3.5 |
How many movies can I watch as a new one month
subscriber? |
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Answer : As a new one month
subscriber, you will be entitled to watch the first two movies
in the movie list, when you join . You will be entitled to
view a new movie for every five days. Totally by the end of
one month, you will be watching (2+6=8) 8 movies. |
3.6 |
How many movies can I watch as a 3 months subscriber? |
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Answer :
As a new three months subscriber or as a regular monthly subscriber
for three months, you will be entitled to watch the first
4 movies in the movie list. Added to that, you will be entitled
to view 18 new movies which will be released for every five
days, each. Totally by the end of 3 months term, you will
be watching (4+18=22) 22 movies. |
3.7 |
How many movies can I watch as a 6 months subscriber? |
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Answer :
As a new six months subscriber or as a regular monthly subscriber
for 6 months or more, you will be entitled to watch all the
available movies on the movie page and the new movies which
will be released for every five days. As you are a long term
member, you will be entitled to watch all the movies without
any restrictions. |
3.8 |
What are advantages if I subscribe for long terms
like 6-months and 1 year? |
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Answer : The long term subscribers
get additional benefits that are not available to regular one
month subscribers. The benefits are :
(i)
You pay less. Instead of paying $ 30 for 6 months you will pay
only $25, when paid for six months at a time. Similarly
(ii) You
get to see all of the archive movies (i.e) 8 in number at any
point of time.
(iii)
You will not have any restrictions on any of the features. |
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4. Telugu Shop |
4.1 |
How do I know the status of my order? |
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Answer : We are in the process
of providing you with the online tracking system of your orders.
Till then, we request you to contact us at support@teluguone.com
for any details with respect to your order. |
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Can I suggest a place to deliver my order which
is not available in your list? |
4.2 |
Answer : We welcome any place
to deliver with in our reach, but we request you to provide
the information/request well in advance, to take up the order. |
4.3 |
Do you deliver special orders which are not available
in your gift shop? |
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Answer : We certainly would like
to take up the special orders to serve our dear customers, but
request you to order a minimum worth of $50. |
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| 5. DVD |
5.1 |
How do I track my order status? |
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Answer : You can know the status
of your order whether it is shipped or under process by clicking
on the following link and entering your order number in the
box provided in the right down side of the page : Volga DVD http://www.teluguone.com/vcd/volgadvd/index.jsp , Imagilight DVD http://www.teluguone.com//imagilight/index.jsp |
5.2 |
I have received my DVD package with some DVD's
missing. When can I expect them? |
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Answer : Such a situation prevails
only in the case of running short of that particular dvds. You
may please inform us immediately about the missing DVD's so
that we will take care of shipping them once they are available. |
5.3 |
Some of the DVD's are not working fine, can I
exchange them? |
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Answer : You can for sure exchange
the non-working dvds for the new by contacting us. |
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